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Technical Support

Welcome to the Technical Support page. College Countdown is dedicated to bringing you books in every form possible, and we have put together some frequently asked questions to help troubleshoot your most basic problems. If you can't find the answer to your problem on this page, please contact technical support.

  

Browser Support

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MAC Safari*, Firefox, Chrome *Please upgrade Safari to version 5.0.3

  

eBook Support

 

  

eBook FAQ:

What eBooks can I purchase from this website?

What is an 'eBook'?

Why would I want to read eBooks?

What are the minimum hardware requirements to read an eBook?

What software do I need to use the content at this site?

Why do I need to create an eBook account when I attempt to download a title from the site?

The download finished but I can not find the file.

If I lose my eBook, can I download it again?

When I'm done reading my book, does it become useless?

Is it possible to view the eBooks I download from your site on multiple comupters?

What is an enhanced eBook?

I entered a coupon code with my order but the savings shows as $0.00; did the coupon work like it should?

What is your return policy on eBooks?

  

What eBooks can I purchase from this website?

We support the following formats for purchase and download from this website:

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What is an 'eBook'?

'eBook' is short for 'electronic book', a digital version of a print book that has been optimized for on-screen reading. eBooks are available in a variety of different formats:

We currently support the following formats, which are readable on most devices:

Read more about supported formats.

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Why would I want to read eBooks?

eBooks are a great reading experience with some added bonuses. You can get eBooks immediately (no waiting or paying for shipping), plus many older titles/backlist titles are available in our eBook selection. Just use search to look for authors and titles you missed when they were in the bookstore. There is no extra storage space needed in your home to shelve your eBooks. If you read your eBooks on a portable device then you can carry dozens of books with you at any time. You can also increase the font size for more comfortable reading.

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What are the minimum hardware requirements to read an eBook?

Windows

  • Microsoft® Windows® XP with Service Pack 2 (Service Pack 3 recommended) Windows Vista® (32-bit or 64-bit), Windows® 7 (32-bit or 64-bit)

  • Intel® Pentium® 500MHz processor

  • 128MB of RAM

  • 800x600 monitor resolution


Macintosh

PowerPC

  • Mac OS X v10.4.10 or v10.5

  • PowerPC® G4 or G5 500MHz processor

  • 128MB of RAM

Intel®

  • Mac OS X v10.4.10, v10.5, v10.6, or v10.7

  • 500MHz processor

  • 128MB of RAM

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What software do I need to use the content at this site?

In order to purchase and use a specific format, you must download and install the appropriate software.

  • Adobe® Digital Editions is available for desktop and laptop computers. It will handle both the ePub and pdf formats that we sell.

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Why do I need to create an eBook account when I attempt to download a title from the site?

Our site uses Digital Rights Management (DRM) to protect our products from piracy. In order to download and verify an eBook from our site you must first log in to the cart. Once you have done so you will be able to access the download and put it on your computer, as well as any other devices registered with that account.

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The download finished but I can not find the file.

All operating systems have a default download folder. If you have not changed your download destination, this is where your product file is located.

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If I lose my eBook can I download it again?

In order to download an eBook, whether it be for the first time or to replace a lost title, you will have to log in to our secure eBooks area. Our site records what titles you've purchased so that you may download them at any time in the future. If you have trouble downloading a title a second time then you should use the form at the bottom of this page to contact technical support.

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When I'm done reading my book, does it become useless?

Unless you have bought a timed subscription, which we do not offer, your title will remain on your device indefinitely. You will be able to come back at any time in the future to read your eBook, enjoying the text as though you had just bought it.

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Is it possible to view the eBooks I download from your site on multiple computers?

The answer to this question is entirely dependent on the format you downloaded it in. Most formats use DRM (Digital Rights Management) to control the product, in order to stop people from pirating titles and distributing them for free. However, certain programs allow you to do a limited amount of sharing:

  • Adobe® Digital Editions allows you to authorize computers by activating the program with an Adobe ID that is unique to your account. By authorizing multiple computers you will be able to share your purchased eBooks between them.
  • The DNL Reader allows you to authorize a certain number of devices for each title, per activation key, which will allow you to share your books with friends and family.

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What is an enhanced eBook?

Enhanced eBooks are titles that come with supplemental content, normally multimedia such as pictures or audio, which adds an extra level of interaction into the reading experience, allowing you to change the way you perceive the text. Most publishers incorporate enhanced material directly into the eBook, which restricts what readers and software can handle the new formats.

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I entered a coupon code with my order but the savings shows as $0.00; did the coupon work like it should?

Coupons are applied based on the title's original Suggested Retail Price (SRP). If there are multiple opportunities to receive a discount (for instance, a coupon and a promotion at the eBook Store), we apply the highest discount on your behalf. In cases where a promotion at the eBook Store is greater than the coupon discount, the on-site discount takes precedence and the coupon savings will show as $0.00. Note that in this scenario, the coupon code entered is not actually applied. You can therefore use the coupon with a future purchase if desired (subject to the original expiration date of the coupon).

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What is your return policy on eBooks?

Due to the digital nature of eBooks, and the fact that there is no physical property to return, we cannot offer refunds on successful downloads of our books. If you have concerns about your purchase, please contact customer support.

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Contact Technical Support

If you cannot find the answer to your problem in any of the above topics please contact our technical support with a detailed description of your problem or question. To help us troubleshoot your inquiry, please include as much of the following as possible:

 

  • A step-by-step walkthrough of how the problem occurred (so we may reproduce it)
  • A screenshot, or the exact text, of any error message you receive
  • The URL of any page where you encountered an error
  • Sale ID and date of transaction
  • The email address linked to your account
  • A list with the title(s) you are having problems with
  • The Reader you are using and your software version
  • Operating system (Windows  7, Windows Vista, Windows XP, OSX,  etc.)
  • Your internet browser and version