college countdown: your college success starts here


Customer Support

College Countdown’s Customer Service department is available to answer your questions regarding billing, orders, shipping, and product inquiries Monday through Friday (except holidays) from 8:30 A.M. to 5:30 P.M. CST. They can be reached via phone or by using the email message form on our Contact Us page.

For more information regarding our services see the articles below:

Ordering, Shipping, and Returns

At this time, College Countdown is only shipping to United States delivery addresses and Puerto Rico.  College Countdown is unable to ship products internationally at this time.  All orders are shipped via the United States Postal Service Media Mail.  Please allow 7-14 business days for delivery.  If you have not received your shipment after 14 days from the date of order, please contact Customer Service.

Sales Tax

Applicable sales tax will apply to the following areas: Illinois 7.25%, Connecticut 6%, New York 7%.


All sales are final.  No printed materials may be exchanged or returned.  If you find that an item is damaged or defective upon receipt, or you have received the incorrect item, please contact  Customer Service.

Digital content returns including E-books and forms

These items are not returnable or refundable.  If you're experiencing trouble with your purchase please visit our Technical Support page.

Contact Us

If you cannot find the answer to your question above please go the Contact Us page to find out how to get in touch with our Customer Service department so that we may answer your question promptly.

Privacy Policy

Although we must retain some of your information, we want make it clear that we are not selling your information. Please read through our Privacy Policy so that you may understand exactly how your personal information will be used and stored for the site.