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college countdown: your college success starts here



College Countdown Privacy Policy

When you shop or do research on College Countdown, you can be assured of your privacy and confidentiality. College Countdown will never sell or share your contact information with schools or third-party companies.  You can sign up for emails and use our products knowing that we value your privacy and that we are providing accurate information from the best experts in the college admissions and guidance process.

Our postal address is:
P.O. Box 4110
Naperville, IL 60567-4410

We can be reached via e-mail using our contact form, or you can reach us by telephone at 630-961-3900.

For each visitor to our website, our Web server automatically recognizes only the consumer's domain name, not the e-mail address (where possible).

We collect only the domain name, not the e-mail address of visitors to our website. We collect the e-mail addresses of those who communicate with us via e-mail. We collect aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, and information volunteered by the consumers, such as survey information or site registrations.

The information we collect is used to improve the content of our website and to notify consumers about updates to our website. It is not shared with other organizations for marketing or commercial purposes.

With respect to cookies:
We use cookies to record session information, such as items that consumers add to their shopping carts.

With respect to e-mail:
If you do not want to receive promotional e-mail from us in the future, please let us know by using the contact form or writing to us at the above address, or use the opt-out link we include on every promotional email.

With respect to post mail and telephone contact:
If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services, or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above or writing to us at the above address.

Please provide us with your exact name and address. We will be sure your name is removed from our lists.

Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.

With respect to ad servers:
We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by sending us an e-mail using the contact form above or writing us at the above address.

Upon request, we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by sending an e-mail using the contact form or writing to us at the above address.

Upon request, we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above e-mail address or writing to us at the above address.

With respect to security:
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, the DMA's Committee on Ethical Business Practices at This email address is being protected from spambots. You need JavaScript enabled to view it., state or local chapters of the Better Business Bureau, state or local consumer protection office, or the Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357), or electronically at http://www.ftc.gov/ftc/complaint.htm.

It is your responsibility to review this Privacy Policy from time to time to be aware of any such change. Your continued use of any of College Countdown's services, including CollegeCountdown.com, will indicate your agreement to any such change.

Safe Shopping Guarantee:
CollegeCountdown.com guarantees your satisfaction, security, and privacy.

Secure Shopping:
Shopping at CollegeCountdown.com is absolutely safe. You never have to worry about credit card safety when shopping at our site.

Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

We guarantee that each purchase is protected and safe. If fraudulent charges are ever made, you will not have to pay for them.

See guarantee details below.

How We Make Your Shopping Safe:
We use the latest encryption technology to keep your personal information safe. Our site is hosted by an experienced hosting provider, TechPro, Inc., with state-of-the-art, built-in security and performance to ensure an enjoyable and safe shopping experience.

Guarantee Details:
In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for any reason, you are held responsible for this amount, College Countdown will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from College Countdown while using our secure server.

International Customers:
We are very pleased to handle international orders.  You may place your order on our website or contact us by e-mail or phone.

What Do You Think?
We want you to have an enjoyable shopping experience, and we welcome your comments, questions, and suggestions to improve our service to you.

What About Information About Children?
The Children's Online Privacy Protection Act took effect on April 21, 2000, and imposes certain requirements on websites directed toward children under 13 that collect information on those children, or on websites that knowingly collect information on children under the age of 13. CollegeCountdown.com is not directed toward children under 13, and it is our site's policy not to collect personal information on any person under 13.